Privacy Policy for A2B Exterior Cleaning
Last updated: 22/05/25

1. Introduction

A2B Exterior Cleaning (“we”, “our”, “us”) is committed to protecting the privacy and personal data of our customers, suppliers, website visitors and other individuals we interact with in the course of our business. This privacy policy explains how and why we collect, use, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR) 2003.

2. Who We Are

Data Controller:
A2B Exterior Cleaning
Clover Drive
Rushden
NN10 0TZ
Email: a2bexteriorcleaning@gmail.com
Phone: 07714 693714
Website: www.a2bexteriorcleaning.co.uk

3. Personal Data We Collect

We may collect the following categories of personal data:

• Identity Data: name, title.

• Contact Data: address, email address, phone number.

• Transactional Data: service history, payment records, invoicing details.

• Technical Data: IP address, browser type, and device information (when using our website).

• Marketing Preferences: your preferences in receiving marketing communications.

We do not knowingly collect special categories of personal data (e.g. health, biometric or criminal record data).

4. How We Use Personal Data

We use your personal data for the following purposes and lawful bases:

We will not use your personal data for automated decision-making or profiling.

5. How We Share Personal Data

We may share your data with:

• Trusted third-party service providers (e.g. accountants, IT support, cloud storage providers) under contractual obligations.

• Payment processors (for invoice settlement).

• Regulators or authorities when legally required.

We do not sell or rent your personal data.

6. International Transfers

Where personal data is transferred outside the UK—for instance, to cloud service providers in third countries—we ensure appropriate safeguards are in place, such as:

• The UK International Data Transfer Agreement (IDTA) for non-adequate countries.

• Transfers only to jurisdictions with adequacy regulations approved by the UK Secretary of State.

We will inform you if your data is transferred outside the UK and the mechanism used.

7. Data Retention

We retain personal data only as long as necessary for the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Typically:

• Customer records: 6 years after last interaction.

• Enquiries not resulting in service: 12 months.

• Financial records: 6 years (to comply with HMRC requirements).

8. Security Measures

We implement appropriate technical and organisational security measures to protect your personal data, including:

• Encrypted data storage.

• Access controls and authentication.

• Secure backups and firewall protection.

9. Your Rights

You have the following rights under the UK GDPR:

• Access – obtain a copy of your personal data.

• Rectification – correct inaccurate or incomplete data.

• Erasure – request deletion where data is no longer necessary.

• Restriction – request we limit processing under certain conditions.

• Objection – object to direct marketing or processing based on legitimate interests.

• Data portability – request data in a commonly used, machine-readable format.

To exercise your rights, please contact us using the details above.

10. Cookies and Electronic Communications

We may use cookies on our website (www.a2bexteriorcleaning.co.uk) to improve user experience and collect analytical data. Where required by law, we ask for your consent via a cookie banner.

For direct marketing via email or SMS, we obtain your explicit opt-in consent in line with PECR 2003. You can withdraw consent at any time via an unsubscribe link or by contacting us.

11. Complaints

If you have any concerns about our data practices, please contact us:

A2B Exterior Cleaning
Clover Drive
Rushden
NN10 0TZ
Email: a2bexteriorcleaning@gmail.com
Phone: 07714 693714

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Website: https://ico.org.uk
Phone: 0303 123 1113

12. Updates to This Policy

We may update this privacy policy occasionally to reflect changes in legal or operational requirements. Updates will be posted on our website with a revised “last updated” date.